Meet Our Team

We have about 55 staff and they all have relevant qualifications and necessary experience for their job role.

Our Management

The team have long-standing experience in healthcare, especially in providing elderly care, as well as management. The person designated as the Responsible Individual is Andrea Bacova, who is also the Home Manager. Andrea has over 15 years’ experience in working in care homes and is the person in day-to-day control of running of the Home.

Andrea Bacova

Responsible Individual and Home Manager

I have completed NVQ Level 4 in Health & Social Care and Level 5 Diploma in Leadership and Management. In addition, I have worked for many years with younger adults with Learning Disabilities who had other varied conditions from Mental Health, Autism, Dementia and other conditions which represented itself in challenging behaviours and communication difficulties.

Veronika Bacova

Deputy Home Manager

I have over 16 years of experience working in the Health Industry, including working for the NHS in a hospital, working with children and the elderly, and with learning disabilities. I am very passionate about working with people and have dedicated my life to helping others.  I hold an NVQ Level 4 and I am currently working towards my QCF Level 5 in management. I find my job to be very rewarding and it gives me the opportunity to progress in my career.

Jacqueline Coombs

Care Manager/ Registered Nurse

I qualified as a nurse in 1990 and have worked in many different settings, including medicine, surgery, urology, AlE and cardiac care to name a few. I have now worked in nursing care homes since 2010, providing round the clock care and treatment to vulnerable frail adults, dealing with complexities that this brings and ensuring the best quality of life is attainable for all individuals.

Senior Carers & Long Serving Staff

The home’s staff will always play a very important role in individuals’ welfare and here are some of our long-serving staff.

Andrea Elgamal

PA to Manager

I have over 20 years of experience of working in Human resources.  I have worked at Glais House for the past 6 years.  I find the home to be exceptional in its care, as I had my own Mother here as a resident for a while.  It has a very warm and cosy atmosphere with attentive and caring staff to look after the residents.

Catherine Kerry

Senior Care Assistant

I love the team that I work with.  We get a lot of support from the management and are always encouraged to give the best care for the residents.  It’s a very friendly atmosphere.

Glenys Smith

Ancillary Staff

I have over 25 years of Catering experience. I love my position as I can get to know the residents and cook for them on a personal level.  It’s a lovely atmosphere to work in, with a great team who all work well together to achieve the best for the residents.

Jessica Semmens

Senior Care Assistant

I really enjoy working at Glais and caring for the residents.  It’s a lovely home, very clean and has a warm and cosy atmosphere for the residents.

Lauren O’Sullivan

Senior Care Assistant

I enjoy working with the residents and having the support to progress in the Care industry.  It’s a nice place to work with a friendly team.

Liane Smith

Senior Care Assistant

I have over 15 years’ experience as a carer.  I love working with the residents, they become like family to us.  It’s a lovely environment to work in, as you're well supported by the management and encouraged to give the best care possible.

Louise Rahaman

Senior Care Assistant

I have been working at Glais House for 16 years.  I really enjoy working with the residents and caring for them.  It’s a great team to be apart of as we all help each other to be the best we can be.

Mark Sherlock

Shift Manager

This is my first position as a Carer. The support from management has helped me to progress into a Senior position. I am very passionate about my job and really enjoy being able to give the best of care for the residents.

Sarah Williams

Activities Co-ordinator

I have been at Glais House for 18 years and enjoy doing the activities with the residents.  It’s a lovely homely atmosphere and we have the ability to really connect with the residents.  The home and the gardens are kept in an immaculate condition.